Welcome to our in-depth look at the future of Jobber CRM and what we can expect to see from this powerful service management platform in the year 2024. Over the coming pages, we will discuss new features, updates, integrations, and more that could reshape how service businesses use Jobber two years from now. 

Recap of Jobber’s Rapid Growth

Before diving into predictions and possibilities, it’s helpful to briefly recap Jobber’s rise over the past few years. Originally launched in 2013 as a simple scheduling and dispatch tool, Jobber has rapidly expanded its capabilities through regular feature updates. By 2016, it had integrated estimates, invoices, payments, and other critical workflow elements. This placed it among the first true end-to-end service management platforms for field service businesses.

Jobber’s growth showed no signs of slowing in the subsequent years. Nearly 100,000 businesses, from home service companies to HVAC contractors to plumbers, now rely on Jobber to streamline operations. Key product milestones in recent years included a major design overhaul, expanded mobile functionality, and powerful new CRM features. Jobber has also forged connections to over 200 outside applications through its open API, giving users deep customization options.

This track record of steady, thoughtful innovation sets the stage for what’s likely coming next on Jobber’s roadmap. Let’s explore some educated guesses about how the platform may continue to evolve its feature set and value proposition through 2024 and beyond.

Deeper Field Service Functionality

One area we can expect to see Jobber enhance is its core field service management abilities. Things like scheduling, dispatch, equipment/inventory tracking, and work order management are the foundation of what most Jobber users need to do well. A few potential developments:

Expanded vehicle/asset management – Jobber may introduce tagging and geotagging of company vehicles, tools, and other important physical assets. Real-time location tracking could also provide visibility into where equipment is at all times.

More granular scheduling – Future versions may allow for splitting work orders into sub-tasks and scheduling each component individually. This provides flexibility when juggling multiple jobs at once.

Improved dispatch – Advanced dispatching features like SMS/text notifications, custom dispatch rules, and automatic reassignment could save time normally spent manually coordinating technicians.

Integrated payments – Processing payments through Jobber itself would create a true one-stop-shop and streamline payment reconciliation versus using separate payment processors.

Tightening the links between each field service process stands to make Jobber an even more essential operations hub. These tweaks could significantly boost productivity and service for users.

Enhanced Customer Experience Tools

Another prime focus area for Jobber in coming years will likely involve updating its CRM and customer experience features. As the platform expands, so too must its ability to nurture long-term relationships. Here are some CRM directions Jobber might head:

Customizable quotes/estimates – Future versions could offer premade templates, item libraries, and proposal options to simplify generating tailored estimates for each job type.

Built-in project management – Tracking project milestones, to-dos, and deadlines directly in Jobber would streamline the coordination of more complex jobs spanning multiple steps or work orders.

Better client communication – Enhanced email/text templates, file sharing through Jobber, and customizable customer portals could strengthen engagement between updates.

Deeper analytics – Sophisticated reporting, dashboarding, and metrics related to things like customer lifetime value, retention, and upsell opportunities would empower data-driven business decisions.

By giving service providers powerful yet intuitive tools to foster client relationships, Jobber positioned itself as the one-stop solution for the modern field service firm’s entire operations and CRM needs well into 2024 and beyond.

Growing Integrations & Partnerships

One certainty is that Jobber will continue widening its already considerable list of integrations and strategic technology partnerships. This approach allows the platform to tap into new functionality without developing every bell and whistle internally. Some promising integration angles:

Accounting software – Tighter ties to QuickBooks, Xero, etc., streamline payroll, invoicing, and financial workflows end-to-end within Jobber.

Project management apps – Integrations with solutions like Asana, monday.com, and others facilitate syncing projects and tasks between systems.

ERP systems – Partnerships with full-fledged ERPs like Acumatica give advanced manufacturers/distributors seamless inventory and order management.

Field service apps – Deeper connections to field-focused tools like MHelpDesk, ServiceTitan, and JobDox enhance mobile capabilities.

CRM platforms – Syncing contacts, accounts, and activity data to/from Salesforce, HubSpot, and others enables holistic relationship views.

Expect these ties to outside tools only to strengthen, as well as new categories of integrations, preserving Jobber’s multi-functional yet flexible nature. Third-party technologies will continue fueling Jobber’s rapid product evolution.

Mobile Capabilities Take Center Stage

Perhaps the area of biggest growth potential for Jobber lies in the mobile realm. As field-based business goes increasingly digital, on-the-go accessibility is paramount. Jobber has already laid strong mobile foundations – here’s where the app experience may head:

Flesh out tablets/iPads – The current tablet app focuses mostly on viewing rather than data entry. Enhanced editing and input functions could unlock tablets as fully functional mobile offices.

Augment reality capabilities – AR tech for visual job walkthroughs, interactive work instructions, virtual measurements, and more could transform onsite workflows.

Leverage AI/ML – Embedding intelligent assistants for tasks like dynamic scheduling, predictive maintenance, and automated service recommendations would boost mobile productivity.

Customizable workplace – Further flexibility to arrange widgets’ favorite features and customize the workspace delivers a personalized mobile experience.

Offline functionality – Reliable offline modes for key operations keep technicians productive regardless of connectivity on job sites.

By prioritizing rich mobile usability, Jobber ensures its platform stays ahead of the curve as field service makes a full technology-centric transition in the mid-2020s. Extra app focus delivers increasing value on smartphones and tablets at customers’ fingertips.

Growing Emphasis on Integrated Payments

A topic we expect to see Jobber double down on is a seamless, all-encompassing payment experience within the platform. Processing payments is foundational yet complex – integrating it more fully in Jobber brings clear advantages:

• Streamlines reconciliation against invoices and bank deposits
• Eliminates separate payment processors and fees
• Provides a single view of payment history across customers
• Enables automated late fee/collections functionality
• Facilitates prepayment, automatic billing, tipping
• Allows payment plans, custom payment options

Potential milestones may include full credit card processing directly through Jobber, automated ACH/e-check options, invoicing tied to seamless online payments, payment installments, and tools to promote prepayment for new customers.

As cash flow management becomes a premium concern given economic uncertainty, a tightly wound payments solution within Jobber will prove a compelling value add many businesses simply cannot do without. Expect payments to play a starring long-term role.

Enhanced Business Insights & Analytics

With unprecedented data flowing through the platform daily, Jobber must continue maximizing the hidden gems within that data through descriptive, predictive, and prescriptive analytics. Features like:

• Automated KPI/OKR tracking vs yearly goals
• Sales pipeline tracking & forecasting
• Customer retention/churn reports
• Profitability analyses by job type, customer, region
• Technician performance benchmarking
• Automated utilization projections
• Predictive service recommendations

It would empower data-driven management. Comparative views against industry averages could reveal growth opportunities. ML-backed recommendations based on analytics would generate business for users. Enhanced visualization through sophisticated reporting and attractive dashboards brings the insights to vivid life. This marries powerful analytics with intuitive delivery for maximum strategic impact.

As an operations suite, Jobber sits on a goldmine of untapped insights just waiting to optimize processes and uncover new revenue channels. Their analytics capabilities show much promise to mature.

FAQs about Jobber’s Future

Here are answers to some common questions users may have about Jobber’s possible directions through 2024:

Will Jobber Add Project Management Features?

Yes, we expect Jobber to flesh out its built-in project management capabilities over the next few years. Basic features like task lists, milestones, and time tracking already exist, and Jobber will likely expand on these to support more complex multi-phase projects with budgets, templates, and enhanced visibility. Fully-fledged project management integrates directly into operations for many service firms.

How Will Jobber Improve Mobile Usability?

As mentioned above, we can expect to see Jobber expand tablet functionality beyond viewing and emphasize augmented reality, offline access, and customizable workflows optimized for mobile form factors. Work is also underway to embed artificial intelligence to bolster productivity on mobile devices through recommendations, predictive functions, and more.

Will Jobber Add Additional Integrations?

Absolutely. Jobber prides itself on its extensive integration options, and this will only continue expanding in the future. Likely additions include integrated project management apps like monday.com, additional accounting software like Xero, and CRM platforms like Hubspot. Jobber also wants to explore integrating new categories of tools like facility management, fuel/fleet management, and insurance software. The goal is to eliminate data silos and ensure Jobber works seamlessly within any business technology ecosystem.

How Will Pricing Change Over Time?

Jobber offers flexible, tiered pricing plans to meet a range of budgets. In the future, we may see additional tiers with more inclusive features targeting specific industries or team sizes. Jobber may also introduce usage-based pricing that adjusts with real-time usage metrics. Discounts for annual/bulk payments are likely too. However, Jobber’s focus on innovation and expanding capabilities means current users will see ongoing value from existing investment—rare price hikes are expected. Affordability remains a core priority to fuel further global adoption of the platform.

Will There Be Opportunities for Customization?

Customization has always been important to Jobber in recognizing no two businesses operate identically. Expect avenues for deeper tailoring like logos/branding within the interface, customizable workflows, fields and forms, and selection of integrated features à la carte. Jobber may also promote its open API more heavily to encourage the development of third-party tools and extensions that put even more control in users’ hands. Ultimately, the goal is a Jobber experience that feels uniquely configured to each organization’s specific needs and processes.